Returns and Refunds Policy

At MidWest Bimmer Supply, we want you to be completely satisfied with your purchase. Please read our returns and refunds policy carefully:

 

1. Lost or Stolen Packages

• MidWest Bimmer Supply is not responsible for lost or stolen packages.
• If a shipment confirmed as delivered is missing, you must register a claim with the delivery carrier.
• We provide tracking information, so please make every effort to receive your package promptly.

2. Sale Items

• Only regular-priced items are eligible for refunds; sale items are non-refundable.

3. Exchanges

• We replace items only if they are non functional. We do not replace items damaged during transit.
• If you need to exchange an item for the same one you initially purchased, contact us at Adan@MidwestBimmerSupply.com

4. Backordered Items

• If your order contains backordered items, we will inform you promptly.
• If you wish to cancel a backordered item, please email us at Adan@MidwestBimmerSupply.com

5. Returns

• Our return policy lasts 12 days from the date of purchase. If 12 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
• To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.
• We require proof of purchase or a receipt from MidWest Bimmer Supply to process your return.
• Please do not send your purchase back to the address on the shipping label.

6. Refunds

• Once we receive your returned item, we will notify you via email or phone to confirm its receipt.
• We will then assess the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the credit will be returned to your original payment method within a couple of days.

7. Restocking Fees

• A restocking fee will be charged on all returned items.
• The specific amount of this fee depends on the type of product:
• Electronics and performance products: 25% restocking fee
• Other returnable products: 20% restocking fee
• The customer is responsible for paying the return labels for the item(s).
• If your order qualifies for a refund, you, the customer, are responsible for paying the shipping and handling fees unless the item received differs from the one you ordered.
• If we shipped the wrong item, we will provide a return mailing label, and there will be no restocking cost.

8. Canceled Orders

• In the event of an order cancellation, we apply a 20% restocking fee to cover processing and handling costs.
• We appreciate your understanding as we strive to maintain efficient operations.

9. Shipping for Returns

• To return your product, we will supply a return label if it is approved.
• You are responsible for the shipping cost for returning items. Shipping costs are non-refundable.

 

Feel free to reach out if there’s anything else I can assist you with!